SOLIOM SHIPPING POLICY

1. SHIPPING DESTINATIONS & TIMEFRAMES Soliom.net accepts orders 24/7. All orders are processed in the sequence received. Priority/Express orders are prioritized.

Processing Time:

• Please allow 1-2 business days (up to 48 hours) for order processing before shipment.

• Processing time does not include weekends or holidays.

Estimated Delivery Times:

• United States: 3 - 7 Business Days (Fulfilled via Amazon FBA or Local CA Warehouse).

• International (Standard): 7 - 15 Business Days.

• International (Remote Areas): 15 - 30 Business Days.

• Note: Delivery times are estimates and start after the order has shipped. Soliom is not responsible for carrier delays caused by high volume, weather, or customs clearance.

2. SHIPPING INSURANCE & LIABILITY (CRITICAL) Risk of Loss (F.O.B. Origin): To protect your purchase, Soliom offers optional Shipping Protection/Insurance at checkout.

• With Insurance: If you purchase shipping protection, we will replace packages that are lost, damaged, or stolen in transit.

• Without Insurance (Waiver): By opting out of shipping insurance, you agree that Soliom bears no liability for lost, stolen, or damaged packages once the carrier (FedEx/UPS/USPS/DHL) marks the shipment as "Received" or "Shipped." The risk of loss passes to the buyer upon handover to the carrier.

3. INTERNATIONAL CUSTOMS, DUTIES & TAXES Import Duties are NOT Included: For international orders (outside the US), the shipping fee paid at checkout covers transportation only.

• Buyer Responsibility: All import duties, taxes, VAT, and customs fees are the sole responsibility of the customer. These fees are levied by your local government and are not collected by Soliom.

• Refusal of Package: If a customer refuses a package due to customs fees, the package will be abandoned or returned. In such cases, Soliom will NOT issue a refund for the goods or shipping costs, as the shipment is considered "Delivered" from our standpoint.

4. ORDER TRACKING & PROCEDURES

• Confirmation: You will receive a shipping confirmation email with a tracking number as soon as your label is created.

• Security Checks: Orders where the shipping address differs from the billing address may be subject to additional verification to prevent fraud, which may delay processing.

• Modifications: Canceling items, combining orders, or changing the address after an order is placed may not be possible once fulfillment has begun.

5. CONTACT INFORMATION Soliom Smart Technology Limited

• Customer Support: care@soliom.net (Document assistance for customs available)

• Phone: +1 (888) 299 8883 (Mon-Fri, 10AM - 6PM PST)

• US Warehouse: 12915 Telegraph Rd, Unit B#, Santa Fe Springs, CA 90670