Attract, Watch & Identify Birds with Ease
Where Technology Meets Nature & Security
Frequently Asked Questions
Get close to Soliom bird feeders , Soliom outdoor security cameras,Soliom pro app , Soliom+app and Soliom policies before purchase
Why was my credit card payment declined?
Some banks may decline payment authorization for international transactions due to their security policies. If this happens, we recommend to use PayPal as an alternative payment method (we support PayPal for secure and reliable transactions).
When will my oder arrive?
There is a 48 hour processing time on all orders that does not include weekend days. And our delivery time in the United States is typically 3-7 days.
Do you ship worldwide?
We only have local warehouses in the US, Canada, the UK, Germany, and Australia.
For other countries, please allow up to 15 days for delivery.
Are your apps only in English, or are other languages available?
"Soliom Pro" app is available in English, Arabic, Czech, Finnish, French, German, Hebrew, ltalian, Japanese, Polish, Portuquese, Russian, Spanish, Turkish, Vietnamese. As for "Soliom+", it's available in English, French, German, ltalian, Japanese, Russian.
How do I link my soliom pro for my bird feeder? Can multiple people use it at once?
Please make sure you have download Soliom Pro not Soliom+. To add the AI identify function, we make the unique "Soliom Pro" App for the bird feeder camera. You may pair the bird feeder via Bluetooth or scan the app qr code, for a quick guide please visit at https://www.youtube.com/@zhengli4228/videos. One Soliom Pro account can be linked to multiple devices without any restrictions. Each device can be shared with 10-20 clients for free.
Does it need wifi? Does it store data locally?
Yes, they require wifi. Please use a 2.4GHz wireless network. The device does not support 5GHz wireless network. Meanwhile, please set the Wi-Fi authentication method to wpa2-psk or other lower level of the security method. A password is required. Even without a plan subscription, “Soliom Pro” will record the birds videos and store in the cloud for up to 3 days loop recording, and you can extend it by subscription or store them in the free 32GB cardy unlocking new birds in a gamified experience.
How to register 2-year warranty for Soliom camera?
Pls tell us the camera's order number or camera S/N number via care@soliom.net and we will record the camera for a 2-year warranty.
How to get AI Recognition?
We offer one month free storage with AI recognition for all products. After the trial period, continued access to our Bird AI recognition service requires subscription to our paid cloud storage plan. Access the "Soliom Pro" APP -- user--Awareness Service. Scroll the folder tabs to the right and select the Birds Fans Plan. For a quick guide please click here
How can I get in touch with Customer Support?
You can submit a ticket to our support team here. For US customers, our support call center is available PST (10AM~6PM) From Monday To Friday. You can reach us at +1 (888) 299 8883
As Seen On
Hear from Our Customers
Anonymous Customer
Sturdy Feeder with High-Def Camera
Sturdy feeder, perfect for windy areas. Holds lots of seed, great for weekend trips. Protects from rain. Easy setup, free-standing or mounted. High-def camera with strong wifi connection. Love watching the birds!
Galen Pugh
Great Bird Feeder for Daytime Watching
Attractive birds, happy birds! Easy setup & feeder loved by birds. Stunning daytime bird videos! Easy to use & birds come alive on screen. Incredile birds arrival notifications. Great choice and great support too!
elink
Sturdy Build, Easy Setup
Impressed by the feeder's quality (retired engineer here!). Easy to install with included parts. Birds love the feeder! Camera provides great close-up views without needing night vision. Overall, very pleased!
animallover
Easy Setup & Sharing
It was easy to set up, connect to wifi, and share the camera stream with my senior mom in California. We sat on the phone, both streaming, "oh look there's one!" Was neat to be able to share the same experience with her 2,000 miles apart the moment it was happening.
Love2travel
Perfect for Nature Lovers
Excited to see our high elevation mountain migrational hummingbirds. I can’t wait to find out just how many different species of hummingbirds we have, and to start figuring out their migration seasonality per species. A wonderful gift for wildlife enthusiast.
trey
Reliable Feeder with Smart Features
After having and using this for about 6 months straight now, I am very impressed. Birds love it, camera reliable. AI bird ID works great! App notifies you of visitors - no need to constantly watch. The AI-powered bird identification feature works like a charm!
Springer_Bob
Easy Birdwatching for All Ages
Don’t hesitate if you love birds like I do, this feeder allows you to get up close and personal virtually effortlessly. It makes the perfect gift for older folks and children alike. Who knows, you might even learn a few things about our feathered friends.
Karen
Captivating Bird Feeder with Clear Views
Fascinated with the quality of footage it takes. We have hawks in our yard and I held my breath when we first installed it, hoping I wasn’t putting a target on the birds. But so far, I’ve seen finches, cardinals, the beautiful NA blackbird, bluebirds, and a redheaded woodpecker.
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