Warranty ,Return & Refund Policy,Shipping

Warranty Policy

 Warranty Period

We provide a 12-month full replacement warranty for all products purchased from Soliom. If you wish to extend your warranty to 2 years, please send an email to care@soliom.net within 30 days of your purchase, and we will register the extended warranty for you.

Shipping

Fast Shipping Worldwide

We ship worldwide on all our products.
If you live in the United States, expect delivery within 7 days. For all other countries, please allow up to 15 days for delivery.

Express Delivery for Non-US Residents
We offer 3-7 business day delivery for orders outside the US. This option incurs a flat fee ranging from $30 to $60. Please select expedited shipping when placing your order.

 

Return

Returns for a Refund

All returns must be in new and unused condition and in original packaging. Soliom LLC reserves the right to refuse a refund for any returns of damaged or used cases. Any refund issued will be for the purchase price only and will not include the initial shipping charges. 

We stand by our products, so if your order is received defective, missing parts, or damaged, we are here to assist right away. You may return or exchange your products within 60 days of receiving them. Return shipping costs must be covered by the buyer. Thank you for your understanding.

Please ship the product back to us within 10 days of receiving the return instructions. If the product is not returned within this timeframe, Soliom may decline to accept the return.

Please allow up to 15 business days after receipt of your return for your credit to be issued to the same account used for the original purchase. You will receive an email confirmation of the credit once it has been issued.

All products that were NOT purchased on soliom.net should be returned to the original place of purchase.

Exchanges

If you ordered the wrong product, we encourage you to go onto to our website and order the correct product. At your convenience, please return your incorrectly ordered product in it's original box. In order to return an item to us, contact us at care@soliom.net with your proof of purchase from our website, i.e. your receipt, email order confirmation or order number, and details of the reason for the return. Once we receive your product in good working order, we will process your refund. Soliom LLC will make every attempt to accommodate but does not guarantee domestic exchange for customer order errors. International exchanges will not be accommodated for customer order errors.

Cancellation Policy

Orders cannot be canceled if they have already been fulfilled. 

Dispute Resolution Policy

Soliom LLC agrees to use reasonable efforts and reasonable methods to resolve any disputes or discrepancies that arise regarding your order. As part of the dispute resolution process, you also acknowledge and agree that you as the Authorized User or the Card hold will not initiate any chargeback or claim procedure with our Merchant Bank or your creditor without first contacting Soliom LLC and providing us the opportunity to resolve the claim or dispute, even if we were ultimately unable to provide a resolution.

Warranty claims must be requested by email to care@Soliom.net

Soliom Smart Technology Limited
Tel: +1 (888) 299 8883  (PST: 10AM~6PM) Monday~Friday
E-mail: care@soliom.net