Support


If you have a question or concern that hasn’t been answered by our FAQs, please get in touch with our Customer Experience Team by emailing support@soliom.net .

We will be able to answer your query most efficiently if you can provide (if applicable):

  • Your order number
  • The email address you used when ordering (if different)
  • Confirmation of your shipping address
  • A clear description of your question or problem
  • 2 photos clearly showing the defect (for any product issues)

 

If you are enquiring about a Business or Press opportunity with Mous, please get in touch with our Sales Team by emailing sales@soliom.net .

They will be able to answer your query most efficiently if you can provide (if applicable):

  • A short bio of you and your company / publication / channel
  • A link to your previous work / website
  • Where you currently trade
  • A clear description of your intentions