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Some banks may decline payment authorization for international transactions due to their security policies. If this happens, we recommend to use PayPal as an alternative payment method (we support PayPal for secure and reliable transactions).

There is a 48 hour processing time on all orders that does not include weekend days. And our delivery time in the United States is typically 3-7 days.

We only have local warehouses in the US, Canada, the UK, Germany, and Australia.

For other countries, please allow up to 15 days for delivery.

"Soliom Pro" app is available in English, Arabic, Czech, Finnish, French, German, Hebrew, ltalian, Japanese, Polish, Portuquese, Russian, Spanish, Turkish, Vietnamese. As for "Soliom+", it's available in English, French, German, ltalian, Japanese, Russian.

Yes, they require wifi. Please use a 2.4GHz wireless network. The device does not support 5GHz wireless network. Meanwhile, please set the Wi-Fi authentication method to wpa2-psk or other lower level of the security method. A password is required. Even without a plan subscription, “Soliom Pro” will record the birds videos and store in the cloud for up to 3 days loop recording, and you can extend it by subscription or store them in the free 32GB cardy unlocking new birds in a gamified experience.

Pls tell us the camera's order number or camera S/N number via care@soliom.net and we will record the camera for a 2-year warranty.