Shopping
All questions regarding your shopping experience on the store and the payment process.
What is the status of my order?
To check your order status, simply log into your account and click "Order History."
When is my credit card charged?
Your credit card will be charged within 24 hours from the time you place your order.
Do I need to setup an account to place order?
You do not need to set up an account to place an order. However creating an account allows you to store your shipping information, see order history, and view your product’s warranty information. Additional features will be added to the account page in the near future.
Shipping, Returns, & Warranty
Learn more about our shipping and return policy as well as the products warranty.
When will my order arrive?
There is a 48 hour processing time on all orders that does not include weekend days. And our delivery time in the United States is typically 3-7 days.
Do you ship worldwide?
We ship all our products worldwide. If you live in the United States, orders will be shipped from our US warehouse, and you can expect delivery within 7 days.
For all other countries, please allow up to 15 days for delivery.
What is your return policy?
All returns must be in new and unused condition and in original packaging. Soliom LLC reserves the right to refuse a refund for any returns of damaged or used cases. Any refund issued will be for the purchase price only and will not include the initial shipping charges.
We stand by our products, so if your order is received defective, missing parts, or damaged, we are here to assist right away. You may return or exchange your products within 60 days of receiving them. Return shipping costs must be covered by the buyer. Thank you for your understanding.
Please ship the product back to us within 10 days of receiving the return instructions. If the product is not returned within this timeframe, Soliom may decline to accept the return.
Please allow up to 15 business days after receipt of your return for your credit to be issued to the same account used for the original purchase. You will receive an email confirmation of the credit once it has been issued.
All products that were NOT purchased on soliom.net should be returned to the original place of purchase.
What are the warranty claims for Soliom cameras?
All Soliom cameras come with a 2-year warranty and lifetime support.
Account
You can create an account to track your orders and start a return process if you need to.
How do I reset my password?
You can request a new password, by clicking here and selecting “I Forgot My Password” where you will be prompted to enter your email. You will receive an email with a link to reset your password.
Do you have my bank details?
Absolutely not! We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.
FAQ About Security Cameras
Below are some frequently asked questions about Solar Security Cameras. For issues related to installation, usage, or troubleshooting, please visit our Help Center or contact our support team.
Does 4G cellular camera support Wifi connection as well?
No, Soliom 4G cellular cameras don't support Wifi. Most 4G LTE cellular security cameras now don't support WiFi connection as they are designed to work in areas without Internet or WiFi in the first place.
Which countries and regions does my Soliom 4G LTE camera work in?
For the "US Version", it works in US and Mexcico.
Canada and Other Area: Some frequency bands in Canada are different from ours. You can check the compatible bands here before deciding which to buy.
How much will 4G data cost?
The LTE service costs $15 per month for 3GB of data, and it includes a free 300MB trial. For casual viewing and receiving motion alerts, 3GB should be sufficient. You have the option to choose between 6-month and 12-month plans. If you find it cheaper, you can switch to a T-Mobile or AT&T plan. Check the Data Plan Pricing List here
How to reduce the consumptiom of 4G data?
To save 4G data consumption, download the cloud or SD card videos to your phone's album, then close the app and view the videos directly from the album.
Which style of 4G camera is suitable for use outside the US?
We have 2 models of security Cameras that are suitable for outside the US
Which 4G Security Cameras Support Micro SD Card?
All Soliom 4G Security cameras support Micro SD cards. However, only the SL800 4G Cellular, SL800 WiFi, S600 4G cellular come with a 32GB SD card included. For other models, you will need to purchase the SD card separately.
How do I make the Soliom camera live view at the same time on one Window or laptop?
Please refer to this guide https://support.soliom.net/hc/en-us/articles/33175523613465-How-to-view-the-Camera-Videos-on-a-PC
Frequently Asked Questions
Q: BE HONEST: are there REALLY no monthly fees? What premium features am I losing if I don't subscribe?
A: There is absolutely no catch, and there are zero mandatory subscriptions. The modern security industry relies on a "razor and blades" model: sell a cheap camera, then hold your basic features (like video playback, AI human detection, and rich notifications) hostage behind a $10-$15 monthly paywall. Over 3 years, that’s $360 to $540 out of your pocket.
Soliom rejects this model. Every premium feature we offer—from the Triple-Trigger AI detection to the PTZ Auto-tracking and local storage, is hardwired into the equipment you purchase.
You buy the hardware once, and you own your security forever.
Q: Why do I need a Local Base/Station? Can't I just connect the cameras directly to my home Wi-Fi like every other brand?
A: You can connect standard cameras to your Wi-Fi, and that is exactly why they fail when you need them most. Home routers are designed to stream Netflix to your living room, not to push high-bandwidth video through exterior brick, stucco, and metal siding. When standard Wi-Fi cameras drop their signal, you get the dreaded "spinning loading wheel" instead of a live view of the intruder in your driveway.
We bypassed your home Wi-Fi limitations entirely. The Soliom Base Station hardwires directly into your router via a physical LAN cable and broadcasts its own proprietary, dedicated wireless channel exclusively to the cameras. In an open area, this private signal reaches a staggering 1300 ft (400 meters). It effortlessly penetrates thick exterior walls to secure your detached garage, long driveway, or deep backyard without ever congesting the bandwidth you use for your phones and computers.
Q: If a burglar smashes or steals the outdoor camera, do I lose the video evidence?
A: No. This is the fatal flaw of 95% of consumer security cameras. They put the MicroSD card directly into the outdoor unit. If a thief hits the camera with a baseball bat or simply unscrews it and walks away, your video evidence walks away with them. It’s an illusion of security.
With the Soliom SH-Series, we use a "Split-Architecture." The outdoor camera is merely the lens; the "brain and memory" is the Base Station locked safely inside your house. All 15fps H.265 video footage is instantly transmitted and encrypted onto the Base Station’s built-in memory the millisecond an event occurs. They can destroy the camera outside, but the 4K recording of their face doing it is already secured indoors.
Q: What happens if a storm knocks out my internet, or a thief cuts my broadband cable before breaking in?
A: Your property remains completely monitored and secure. Cloud-dependent cameras turn into useless plastic bricks the moment your internet drops. The Soliom system is engineered for redundancy. Because the cameras communicate directly with the Base Station via a private closed-loop network, they do not require an active internet connection to function. As long as the Base Station has power, the system will continue to trigger, track, and record high-resolution video for up to 2 days entirely offline. Once your internet provider restores service, you simply open the app and review all the recorded offline events.
Q: I am terrible with tech. Do I need an IT degree to configure four different cameras to a Base Station?
A: It’s strictly plug-and-play. Anyone who has tried to pair four standalone cameras knows the nightmare: scanning multiple QR codes, typing in Wi-Fi passwords, and dealing with 2.4GHz pairing timeouts. We eliminated that.
The 4 cameras in your bundle come factory-paired to the Local Base Station out of the box. You do not need to enter Wi-Fi passwords. You plug the Base Station into your router, mount the cameras, turn them on, and they instantly appear live on your Soliom App. It takes the frustration out of DIY installation.
Q: I just upgraded to a high-end Wi-Fi 6 Mesh system (like Eero or Nest). Will these cameras have trouble connecting?
A: Zero trouble. Modern Wi-Fi 6 mesh routers blend 2.4GHz and 5GHz bands together, which notoriously breaks the setup process for traditional smart home devices. Because the Soliom Base Station uses a physical Ethernet cable to connect directly to your router, it completely bypasses wireless pairing issues. It works flawlessly with every single router on the market—whether it's Wi-Fi 5, Wi-Fi 6, or a 5G cellular gateway.
MORE QUESTIONS ↓
