Shopping
All questions regarding your shopping experience on the store and the payment process.
What is the status of my order?
To check your order status, simply log into your account and click "Order History."
When is my credit card charged?
Your credit card will be charged within 24 hours from the time you place your order.
Do I need to setup an account to place order?
You do not need to set up an account to place an order. However creating an account allows you to store your shipping information, see order history, and view your product’s warranty information. Additional features will be added to the account page in the near future.
Shipping, Returns, & Warranty
Learn more about our shipping and return policy as well as the products warranty.
When will my order arrive?
There is a 48 hour processing time on all orders that does not include weekend days. And our delivery time in the United States is typically 3-7 days.
Do you ship worldwide?
We ship all our products worldwide. If you live in the United States, orders will be shipped from our US warehouse, and you can expect delivery within 7 days.
For all other countries, please allow up to 15 days for delivery.
What is your return policy?
All returns must be in new and unused condition and in original packaging. Soliom LLC reserves the right to refuse a refund for any returns of damaged or used cases. Any refund issued will be for the purchase price only and will not include the initial shipping charges.
We stand by our products, so if your order is received defective, missing parts, or damaged, we are here to assist right away. You may return or exchange your products within 60 days of receiving them. Return shipping costs must be covered by the buyer. Thank you for your understanding.
Please ship the product back to us within 10 days of receiving the return instructions. If the product is not returned within this timeframe, Soliom may decline to accept the return.
Please allow up to 15 business days after receipt of your return for your credit to be issued to the same account used for the original purchase. You will receive an email confirmation of the credit once it has been issued.
All products that were NOT purchased on soliom.net should be returned to the original place of purchase.
What are the warranty claims for Soliom cameras?
All Soliom cameras come with a 2-year warranty and lifetime support.
Account
You can create an account to track your orders and start a return process if you need to.
How do I reset my password?
You can request a new password, by clicking here and selecting “I Forgot My Password” where you will be prompted to enter your email. You will receive an email with a link to reset your password.
Do you have my bank details?
Absolutely not! We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.
FAQ about Bird Feeder Camera
You can visit our Help Center to find answers to your questions and learn more about our products, or you can directly contact our support team.
Is it squirrel-proof?
Unfortunately, completely deterring squirrels is a challenge for all bird feeder users.We've focused on using durable materials to make our feeders resistant to squirrel damage, prioritizing the safety of the birds.For additional tips and trickson deterring squirrels and finding the best solution for your specific needs, we recommend joining our Facebook community!
How to link Soliom Pro for my bird feeder?
Please make sure you have to download Soliom Pro not Soliom+. To add the AI identify function, we make the unique "Soliom Pro" App for the bird feeder camera. You may pair the bird feeder via Bluetooth or scan the app qr code, visit a quick guide here
Can I share my Soliom device with my family?
Yes, the Soliom Pro app allows you to share the experience with friends and family by adding up to three people to your feeder through the app.
Do Soliom Bird Feeder Cameras require Wi-Fi?
Yes, they require wifi. Please use a 2.4GHz wireless network. The device does not support 5GHz wireless network. Meanwhile, please set the Wi-Fi authentication method to wpa2-psk or other lower level of the security method. A password is required.
Can it store data locally?
Even without a plan subscription, “Soliom Pro” will record the birds videos and store in the cloud for up to 3 days loop recording, and you can extend it by subscription or store them in the free 32GB card.
What is the difference between BF08 and BF08S smart bird feeder?
The BF08S feeder camera. Its capacity is 1.6L. It is a little smaller than the BF08 bird feeder camera (2.7L capacity). Other functions are the same.
How to move the SD card from the bird feeder camera?
Press the edge of the SD card with your fingernail. More positions will pop up on the side of the SD card. Then use tweezers to remove the SD card from the camera.
What will happen after the one-month free trial of a service or subscription expires?
We offer Free 3-day loop cloud storage with no AI recognition functionality, which is adequate for user's needs.
How much is a Soliom Pro subscription?
The Plan cost starts from $6.99 a month with AI function included. Please refer to Soliom Pro Cloud Plans
What if AI detecting a wrong bird name?
Please click the bird video screen words "send feedback". The engineer will check it and fill in the correct bird's name next time. thank you so much.
How to get AI recognition?
Enjoy free AI bird recognition for a month with your Soliom Smart Bird Feeder. After the trial, subscribe to our Birds Fans Plan on the Soliom Pro app for continued access. Click here to know how to use the AI recognition in Soliom Pro.
Is the app only in English, or are other languages available?
The Soliom Pro app is available in English, Arabic, Czech, Finnish, French, German, Hebrew, ltalian, Japanese, Polish, Portuquese, Russian, Spanish, Turkish, Vietnamese.
FAQ About Security Cameras
Below are some frequently asked questions about Solar Security Cameras. For issues related to installation, usage, or troubleshooting, please visit our Help Center or contact our support team.
Does 4G cellular camera support Wifi connection as well?
No, Soliom 4G cellular cameras don't support Wifi. Most 4G LTE cellular security cameras now don't support WiFi connection as they are designed to work in areas without Internet or WiFi in the first place.
Which countries and regions does my Soliom 4G LTE camera work in?
For the "US Version", it works in US and Mexcico.
Canada and Other Area: Some frequency bands in Canada are different from ours. You can check the compatible bands here before deciding which to buy.
How much will 4G data cost?
The LTE service costs $15 per month for 3GB of data, and it includes a free 300MB trial. For casual viewing and receiving motion alerts, 3GB should be sufficient. You have the option to choose between 6-month and 12-month plans. If you find it cheaper, you can switch to a T-Mobile or AT&T plan. Check the Data Plan Pricing List here
How to reduce the consumptiom of 4G data?
To save 4G data consumption, download the cloud or SD card videos to your phone's album, then close the app and view the videos directly from the album.
Which style of 4G camera is suitable for use outside the US?
We have 2 models of security Cameras that are suitable for outside the US
Which 4G Security Cameras Support Micro SD Card?
All Soliom 4G Security cameras support Micro SD cards. However, only the SL800 4G Cellular, SL800 WiFi, S600 4G cellular come with a 32GB SD card included. For other models, you will need to purchase the SD card separately.
How do I make the Soliom camera live view at the same time on one Window or laptop?
Please refer to this guide https://support.soliom.net/hc/en-us/articles/33080564785305-How-to-view-the-videos-on-PC