Contact Us - Soliom Home Security & Smart Bird Feeder

• Our Soliom website does not bind with the camera APP. Pls register the website separately when needed.

All wifi cameras. when pairing. Use the camera to scan the APP QR code. The QR code is generated from the Soliom APP. All 4G cameras. Use the APP to scan the camera body QR code.

• The below "First Support Camera Tips" FAQ link can solve Your Issues in 1 hour:

https://soliom.net/pages/faq-1

• Bird Feeder camera, please click the "APP- user - feedback" to get the APP support. Use a pin/paperclip to press the bird feeder camera reset button near the power button. The bird feeder camera will show online.

• The bird feeder camera is capable of tilting only 30 degrees. It does not need to take the camera out of the feeder. Keep the white color antenna facing upwards. Use the camera to scan the APP QR code to pair the camera.

• Our wif camera can't work with 5G wifi. Pls check the home router's back words.If it shows both 5G wifi WLAN and 2.4 wifi WLAN. Their WLAN name is different. Pls connect the cell phone WLAN to the 2.4G wifi WLAN name first.

• Please view our YouTube Free videos First to find the feeder camera power button, pair the camera, and get a one-month cloud service and bird's AI recognition free trial.

https://www.youtube.com/@zhengli4228/videos

(This YouTube free video also shows the correct method for filling the nectar in the BF10 old-style hummingbird feeder frame to solve the leaking problem. The new style feeder frame. It will not need the white rubber gasket.)

• The BF10 old-style frame, the top red cover has a white rubber gasket. If the white leather ring is bent by 1 centimeter, it will also affect the sealing performance.

• Once you have adjusted it to be flat and ensured that the top is tightened with significant force, it should not leak. If your hummingbird feeder camera still leaks nectar, please feel free to contact us for a replacement.

• (About our reply. Pls remember to check the Spam folder email)

Pls choose one of the above methods to contact us: email, or APP support message. We will respond to you ASAP. Avoid repeated contact to prevent the waste of human resources.