FAQ

How do I link my Soliom pro for my bird feeder? Can multiple people use it at once?

Please make sure you have download Soliom Pro not Soliom+. To add the AI identify function, we make the unique "Soliom Pro" App for the bird feeder camera. You may pair the bird feeder via Bluetooth or scan the app qr code, for a quick guide please visit at https://www.youtube.com/@zhengli4228/videos.
One Soliom Pro account can be linked to multiple devices without any restrictions. Each device can be shared with 10-20 clients for free.

Do Soliom Bird Feeder Cameras prevent squirrels from accessing the feeder?

After thorough research, we've found deterring squirrels is difficult. Our focus is on durable materials to prevent damage to the feeder, prioritizing the safety of birds. To prevent attracting squirrels while feeding birds with nuts and grains, consider purchasing our BF08/08S. It features a durable metal case designed to prevent squirrels from biting.

Do Soliom Bird Feeder Cameras require Wi-Fi? Does it store data locally?

Yes, they require wifi. Please use a 2.4GHz wireless network. The device does not support 5GHz wireless network. Meanwhile, please set the Wi-Fi authentication method to wpa2-psk or other lower level of the security method. A password is required.

Even without a plan subscription, “Soliom Pro” will record the birds videos and store in the cloud for up to 3 days loop recording, and you can extend it by subscription or store them in the free 32GB card.

Do you ship everywhere?

For orders on soliom.net, we currently only ship to the US. Clients in the UK, Germany, and Australia can place orders on our Soliom Amazon Shop.

Is the Soliom bird camera okay in different weather? What temperatures can it handle?

The IP65 weatherproof and bird friendly design of the bird house feeder with camera makes it a perfect home for your backyard birds with the 5W super effective solar charging panel.
(Therefore, IP65 weatherproof signifies that a device meets high standards for dust and water resistance, making it suitable for outdoor environments. However, it does not imply that the device can be fully submerged in water.)

What are the differences between BF08 and BF08S?

The BF08S feeder camera. Its capacity is1.6L. It is a little smaller than the BF08 bird feeder camera (2.7L capacity). Other functions are the same..

How long does the battery last without solar?

Equipped with a 5000mAh capacity, the battery can last anywhere from 5 to 20 days, with the actual duration influenced by factors such as the frequency of photo capture, video streaming, and prevailing weather conditions.

How to register Soliom camera?

Pls tell us the camera's order number or camera S/N number via the website live chat. We will record the camera for a 2-year warranty.

How to get the bird AI function?

We offer one month free storage with AI function for all products. After the trial period, continued access to our Bird AI recognition service requires subscription to our paid cloud storage plan. Access the "Soliom Pro" APP -- user--Awareness Service. Scroll the folder tabs to the right and select the Birds Fans Plan. For a quick guide please visit at https://www.youtube.com/watch?v=XLZfho6Uf5U

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