Help Center

To change or cancel your order, first find your order confirmation email that was sent to you. Inside the email, find and click the "Change or Cancel Your Order" button. 

You'll then be taken to this screen which displays your entire order.  

Yes, we're proud to offer PayPal as an option at checkout.

We do not provide free return shipping or labels. To return an item, follow the instructions here.

Once your items are inspected by the store, you'll get your refund typically within 5 Business Days.

• Your order has to have been placed  in the last 90 days. 
• All returns must be in brand spankin’ new and unused condition and in original packaging. 
• Soliom reserves the right to refuse a refund for any returns of damaged or used cases. 
• Any refund issued will be for the purchase price only and will not include the initial shipping charges.

• Any items that have been damaged.
• Items marked as final sale.
• Free gifts or promotional items with retail value.
• Original shipping charges except in cases where we have made a shipping error.

We absolutely ship internationally though some exclusions may apply. Shipping costs and availability for your country are calculated at checkout.

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.

You are responsible for complying with the laws and regulations of the country of destination. Peel does not have any responsibility for these additional charges that may apply.

Domestic Shipping:

*China Post First Class: 3-8 business days

International Shipping:
DHL International: 7-10 business days though it may take longer depending on traffic at customs

Please note: Orders placed after 1pm EST will go out the following business day.

Shipping times may be different during the holiday season.

Our fulfillment team typically processes returns within a couple of days of receipt. Sometimes this may take longer during times of high volume like the holidays. 

We offer standard free shipping.

If you need fash delivery, We provide International shipments for a flat fee of $25.99. 

Often times there are short delays with international shipments. We always recommend waiting a couple days for updates to appear. If you think your package may be lost though, please drop us a line at sales@soliom.net.